Complaints Policy

I want to make a complaint

Do you want to make a complaint? We are sorry you are dissatisfied with our services and we hope we can resolve your complaint to your satisfaction.
Before you make a complaint, You might want to speak with our customer support team - contact support. If you wish to proceed to make a complaint, the fastest way to get a response is by sending an email to [email protected]

Resolution of complaints

Once we receive your complaint, we aim to address this within 1-3 business days but not more than 15 business days. If you are not satisfied with the response, you can contact the financial ombudsman service.

I have a different enquiry or a fraud report

If you have other questions or concerns, please do not hesitate to reach us to our customer support team via this link.